Francis Noel DSouza
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Phone
+91-9820123193
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Time Zone
Indian Standard Time (IST)
Education
Masters in Science
1990
Mumbai University
Bachelor of Science
1988
Mumbai University
PG Diploma in Business Administration
2009
Welingkar Institute of Management, Mumbai
Certificate in Ornithology
2018
BNHS, Mumbai
Certified Independent Director
2025
Indian Institute of Corporate Affairs (IICA), Ministry of Corporate Affairs, Government of India
Experience
Director, Global Head of Disaster Recovery &
Service Delivery for Finance transformation
August 2023 – Present
This role provides strategic leadership for global Disaster Recovery, ensuring organizational resilience through governance, risk management, recovery planning, testing, and continuous improvement. It oversees enterprise-wide disaster recovery programs, regulatory compliance, stakeholder coordination, and crisis response across business and technology functions. The role also leads global teams, promotes resilience awareness, and drives preparedness across the organization. In parallel, it supports the Finance Technology Shared Services transformation by delivering and managing critical infrastructure services. The position ensures seamless collaboration between Finance, Technology, and Operations teams while supporting service management, program delivery, and operational excellence.
Vice President, Head of Business Continuity Planning (BCP)
April 2016 to August 2023
Led Business Continuity and Disaster Recovery programs for 62 businesses across India, supporting over 25,000 employees through policy governance, testing, reporting, training, and crisis preparedness. Directed crisis management initiatives, including pandemic response planning and enterprise-wide simulation exercises. Ensured business resilience by validating recovery capabilities and maintaining robust continuity arrangements across operations. Managed strategic relationships with major outsourcing partners such as Wipro, TCS, Accenture, and Hexaware, ensuring SLA compliance and uninterrupted service delivery. Coordinated cross-functional stakeholders and vendors to maintain operational stability during crisis and disruption events.
Vice President, Head of Technology Infrastructure Services
August 2023 to April 2016
Led Technology Infrastructure Services for a 1,380+ seat delivery center, driving end-user service management, business strategy execution, and operational excellence. Managed large-scale transition and migration programs, enabling seamless onboarding of new global processes and technologies. Built organizational capability through structured training programs, strengthening technology delivery and service readiness. Owned service delivery
My Expertise
Technology • Cyber & Digital Resilience • Banking / BFSI • IT Services • Transformation • Global Workforce Solutions
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Board Value Proposition
Seasoned technology and risk management executive with 34+ years’ experience in financial services and IT sectors. Certified Independent Director (IICA) with proven expertise in governance, regulatory compliance (RBI/SEBI), risk oversight, and digital transformation. Adept at board-level strategy, crisis management, and stakeholder engagement across global organizations.
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Governance & Sectoral Expertise
Financial Services: Regulatory compliance (RBI, SEBI), risk management, business continuity, and crisis management. Vendor and third-party oversight.
IT Sector: Digital transformation leadership, cybersecurity and data privacy oversight, technology infrastructure delivery.
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Board Skills Matrix
Risk Management
Regulatory Compliance
Financial Acumen
Technology & Digital Transformation
Cybersecurity
Crisis Management
ESG
Stakeholder Engagement
Companies I Worked at
